
Drive Business Outcomes
1 week ago
As a key performer in our organization, you will be responsible for managing high volumes of customer contacts and communications via phone and email daily.
- You will utilize contact search and productivity tools to verify contact information, conduct health checks at recurring intervals to gauge product satisfaction and value completion, and develop product knowledge to address customer objections intelligently.
- You will also document and track feedback and measurements through surveys, calls, and emails, capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer', and address customer concerns through appropriate communication channels.
You will collaborate with teams and management to promote positive customer experiences. Our company operates as a Virtual First company, providing equipment, but requiring a reliable internet connection and a dedicated workspace at home.
You should be within a commutable distance to our office for occasional attendance. Movement of company-owned equipment requires prior approval per PEZA regulations.
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Senior Business Outcome Strategist
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