Chief Customer Outcomes Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱1,000,000 - ₱1,500,000

We are seeking a highly skilled customer success professional to join our team in delivering exceptional client outcomes. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients.

Key Responsibilities:
  • Develop and maintain strong connections with customers to ensure satisfaction and retention.
  • Understand customer needs and provide strategic guidance to help them achieve success.
  • Onboard new clients and ensure they have a smooth transition into using our products and services.
  • Proactively monitor customer engagement and usage data to identify opportunities for improvement.
  • Address customer concerns and escalate issues when necessary to ensure prompt resolution.
  • Collaborate with sales, marketing, and product teams to improve the customer experience.
  • Conduct regular check-ins and business reviews with clients to assess progress and address any challenges.
  • Identify upsell and cross-sell opportunities to maximize customer value.
  • Advocate for customers internally, ensuring their feedback contributes to product development and improvements.
Requirements:
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • 3+ years of experience in customer success, account management, or a related role.
  • Experience in SaaS, technology, or B2B industries is preferred.
  • Strong understanding of customer relationship management principles.

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