Technical Support Professional

2 days ago

General Santos, Soccsksargen, Philippines beBeeSpecialist Full time $54,000 - $63,000

At a specialist in remote staffing, we connect clients with highly qualified professionals to meet their business needs. Leveraging our global network, we recruit and hire talented individuals for dynamic and growing organizations.

The Opportunity:

We are seeking a Technical Support Specialist to serve as the first point of contact for IT support requests. This role is critical to ensuring smooth operations by documenting and routing support tickets accurately.

This position offers flexibility and convenience, allowing you to work from home while collaborating with an international team.

Key Responsibilities:
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear and detailed support tickets in the system, capturing relevant information to aid timely resolution.
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams.
  • Maintain professional communication with end-users, especially in time-sensitive situations.
Required Skills & Qualifications:
  • Must have prior experience in a technical support environment, providing customer service and resolving issues.
  • Strong attention to detail with excellent documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Ability to prioritize tasks based on urgency and impact.
Preferred Qualifications:
  • Experience with ticketing systems (e.g., ServiceNow or similar platforms).
  • Basic troubleshooting knowledge for hardware, software, and network issues.
Benefits:

This role offers a flexible working environment, allowing you to work from home and collaborate with an international team. You will also have the opportunity to develop your skills and expertise in a dynamic and growing organization.

Essential Requirements:

You will need to have some essential tools – a reliable computer, a second monitor for enhanced productivity, and a stable internet connection. Additionally, having a backup internet connection will ensure seamless work completion.

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