Technical Support Professional

1 day ago

General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱2,500 - ₱3,500

Job Title

We are seeking an ambitious and driven professional to fill the role of Junior Technical Support Coordinator. This position presents a unique opportunity to support our operations during business hours.

  • Provide first-level support to end users, resolving or escalating technical issues related to software, systems, and applications.
  • Troubleshoot complex problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
  • Prepare and maintain helpdesk documentation and user guides as needed.

Required Skills and Qualifications

  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
  • Demonstrated ambition to grow into advanced roles within the organization. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.
  • Flexibility to work UK or US operational hours, depending on business needs.
  • Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.

Benefits and Opportunities

  • A challenging and rewarding career path with opportunities for growth and development.
  • A collaborative and dynamic work environment that values teamwork and open communication.
  • Ongoing training and professional development to help you succeed in your role.

About the Role

  • This role is ideal for individuals who are passionate about technology and enjoy working in a fast-paced environment.
  • If you are a motivated and driven professional looking for a new challenge, we encourage you to apply.

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