Business Development Coach
1 month ago
Job Title: BPO Sales Coach
Job Summary:
We are seeking a highly skilled BPO Sales Coach to join our team. The successful candidate will be responsible for supporting sales and client services teams with new business opportunities throughout the bidding process.
Key Responsibilities:
- Support sales and client services teams with new business opportunities throughout the bidding process
- Coordinate and oversee the indexing and cross-referencing of information obtained from multiple sources
- Understand call center capabilities, non-capabilities, and gaps in addressing the proper question to the answer in business proposals
- Assist in the development of new solutions and proposal ideas
- Collaborate with internal subject matter experts to verify, update, and create materials to ensure content is current and compelling
- Ensure that sales messages are on point, the Alorica value proposition is competitive, and the documents are persuasive, grammatically correct, and attractive
- Ensure the quality of final document submission reflects Alorica's commitment to quality
- Participate in client site visit preparation, including the development of presentation materials
- Take initiative to identify and address sales and marketing content needs (case studies, sales collateral, proposal content, etc.)
- Maintain ongoing updates to sales materials, proposal content, and archive
Requirements:
- Bachelor's degree from an accredited university or college with major coursework in business writing, marketing, management, and/or equivalent experience
- Experience (3+ years) in business or proposal writing; 2+ years in a call center industry, preferred
- Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills
Preferred Qualifications:
- Strong understanding of business and sales acumen with experience working with sales organizations
- Preference in editing/creating RFP and RFI responses; advanced editing, persuasive writing, and business communication skills
- Strategic thinker, independent self-starter, detail-oriented, and creative problem solver
- Demonstrated ability to influence and collaborate across all levels of employees in multiple locations
- Comfortable with, and excels in, a fast-paced environment with frequently changing priorities
- Looks for opportunities and crafts solutions to drive continuous improvement; shows initiative, accountability, and flexibility
- Proficiency using Microsoft Word, Excel, and PowerPoint
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