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Quality Evaluator Associate

1 week ago

Davao City, Davao, Philippines Minacs Full time

The Quality Evaluator role at Minacs is responsible for supporting the monitoring and evaluation of the quality of customer interactions. This includes assessing the accuracy and adherence to established quality standards across various contact methods.

Essential Functions
  1. Monitor and evaluate a sampling of inbound and outbound calls and other contact methods to determine quality standards.
  2. Provide results of evaluations to stakeholders, including Quality Leadership, Operations, and Client teams.
  3. Collaborate with Quality Leadership staff, Operations, Program Management, and clients to ensure scoring consistency and best practices.
  4. Maintain up-to-date knowledge of client products, services, and program strategies.
Profile
  • Bachelor's Degree in a related field from a four-year college or university.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.