Transaction Evaluation Professional
4 days ago
Sutherland seeks a detail-oriented individual to fill the role of Quality Analyst.
- The Quality Analyst is accountable for evaluating customer transactions to ensure accuracy and consistency in information provided to customers.
- The key responsibilities include scrutinizing transactions to guarantee compliance with required processes and guidelines, driving KPI performance above critical goals, and completing assigned transaction evaluations.
- The Quality Analyst attends internal and external calibration sessions as assigned.
Main Responsibilities:
- Define Sutherland's reputation by ensuring exceptional service quality and customer satisfaction.
- Maintain open and effective communication with clients and team members.
- Deliver timely and accurate reports to management.
- Develop and implement strategies to drive business growth.
Essential Requirements:
- At least six months' experience in process transformation.
- Proficient in MS Office and able to work in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience in Quality Assurance within an Insurance Claims program.
Opportunities for Advancement:
We offer a dynamic work environment and opportunities for professional growth and development.
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