Quality Assurance Specialist
6 days ago
Sutherland seeks a diligent individual to fill the role of Quality Analyst.
- The primary responsibility of the Quality Analyst is to meticulously evaluate customer transactions to ensure accuracy and consistency in information provided to customers.
- The key focus of the Quality Analyst is to scrutinize transactions to guarantee that all required processes and guidelines are adhered to, thereby ensuring exceptional customer experience and employee engagement, while driving KPI performance above critical goals.
- This position entails completing assigned transaction evaluations and attending internal and external calibration sessions as assigned.
Key Responsibilities:
- Define Sutherland's reputation by overseeing performance and service quality to ensure customer satisfaction.
- Strengthen relationships through effective communication with clients and team members, resolving issues, and meeting expectations.
- Provide timely and accurate reports to management.
- Contribute to business growth by developing strategies based on data analysis and keen observations.
Required Skills and Qualifications:
- Six months' experience in process transformation.
- Proficiency in MS Office and ability to work in a fast-paced environment.
- Proactive approach in building trust and rapport with employees and team members; collaborative mindset.
- Strong analytical skills for interpreting data, identifying trends, and suggesting improvements.
- Effective verbal and written communication skills; clear, constructive, and professional tone.
- Experience in Quality Assurance within an Insurance Claims program.
Benefits:
Our ideal candidate will have a strong passion for delivering high-quality results and contributing to our team's success.
-
Quality Assurance Specialist
1 day ago
Davao City, Davao, Philippines Carnivore Style Full timeCarnivore Style – Your #1 Resource On All Things Meat-Related – is looking for a Quality Assurance SpecialistJoin us – salary ranges from $3,000 to $4,500 per month, plus other perks and benefits. better to directly send your application letter to our Career's page by searching on google "Carnivore Style" and check out our online community of meat...
-
Meat Quality Assurance Specialist
1 day ago
Davao City, Davao, Philippines Carnivore Style Full timeWe are seeking a skilled Quality Assurance Specialist to join our team at Carnivore Style. As a key member of our quality control department, you will be responsible for ensuring the highest standards of quality and safety in our meat products.Job Summary:Our ideal candidate will have a strong background in quality assurance, with experience in testing,...
-
Quality Assurance Specialist
6 days ago
Davao City, Davao, Philippines Transcom Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Quality Assurance Specialist for our Transcom Davao site.Join our Transcom Family as a Quality Assurance SpecialistThe Quality Assurance Specialist provides quality audits for the campaign while maintaining effectiveness and target efficiency to ensure client...
-
Quality Assurance Analyst
5 days ago
Davao City, Davao, Philippines Transcom Full timeJob OverviewWe are seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring the quality of our services and processes.
-
Specialist in Food Safety and Quality
1 day ago
Davao City, Davao, Philippines Carnivore Style Full timeCareer Opportunities: We are currently seeking a Quality Assurance Specialist to join our team at Carnivore Style. This is an exciting opportunity to join a dynamic and growing company that is passionate about delivering high-quality meat products and services to our customers.About the Role:This role involves working closely with our production team to...
-
Quality Assurance Specialist
6 days ago
Davao City, Davao, Philippines Sutherland Full timeSutherland is seeking an attentive and analytical person to join us as a Quality Analyst.The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers.The Quality Analyst's key focus is to evaluate transactions to ensure all...
-
Data Quality Assurance Manager
4 days ago
Davao City, Davao, Philippines Cyberbacker Careers Full timeCyberbacker Careers is seeking a Data Quality Assurance Manager to lead our data quality initiatives. As a key member of our team, you will be responsible for creating quality measurements to track improvement in efficiency and accuracy, and developing quality assurance standards and company processes.Key Responsibilities:Design and implement quality control...
-
Quality Assurance and Training Strategist
2 days ago
Davao City, Davao, Philippines Dynata Full timeOverviewDynata is a leading provider of first-party data contributed by people who opt-in to member-based panels that we manage and maintain. We offer precise, trustworthy quality data to market research agencies, media and advertising agencies, consulting & investment firms, and healthcare and corporate customers.Job ResponsibilitiesIn this role, you will...
-
Quality Control Expert for Meat Products
1 day ago
Davao City, Davao, Philippines Carnivore Style Full timeCarnivore Style is a leading resource for all things meat-related, and we are looking for a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality control department, you will be responsible for ensuring the highest standards of quality and safety in our meat products.About Us:We are a passionate community of meat lovers...
-
Quality Assurance Associate
11 hours ago
Davao de Oro, Davao, Philippines Flatworld Philippines Full timeAt Flatworld Philippines, we are seeking a skilled Quality Assurance Associate to play a vital role in ensuring our customer service standards are met. As a key member of our team, you will be responsible for assessing the quality of our call center associates' interactions with customers.The ideal candidate will have excellent verbal and written...
-
Turnover Quality Assurance Associate
2 days ago
Davao City, Davao, Philippines Alveo Land Corp. Full timeThe Turnover Quality Assurance Associate plays a vital role in ensuring that units meet the required standards before being handed over to clients.Responsibilities:Conduct quality checks on units to ensure they meet the required standardsWork closely with internal teams to resolve any issues that may arise during the turnover processWhat We Look For:We are...
-
Quality Analyst
2 weeks ago
Davao City, Davao, Philippines ibex Full timeA Japanese speaking Quality Analyst would be responsible for reviewing and analyzing products or services intended for Japanese markets, ensuring they meet high quality standards in terms of language accuracy, cultural appropriateness, and functionality, while utilizing their fluency in Japanese to identify and report any discrepancies or issues, often...
-
Quality Analyst
6 days ago
Davao City, Davao, Philippines IBEX Global Solutions (Philippines) Inc. Full timeA Japanese speaking Quality Analyst would be responsible for reviewing and analyzing products or services intended for Japanese markets, ensuring they meet high quality standards in terms of language accuracy, cultural appropriateness, and functionality, while utilizing their fluency in Japanese to identify and report any discrepancies or issues, often...
-
Experienced Quality Control Specialist
4 hours ago
Davao City, Davao, Philippines JK Network Services Full timeAbout the Role">We are seeking an experienced Senior Officer Materials Engineer II to lead our Quality Control team in project sites. The successful candidate will be responsible for ensuring quality control and compliance with project specifications, quality plans, and inspection test plans.">Key Responsibilities">Conduct inspections, random tests, and...
-
Global Training and Quality Lead
2 days ago
Davao City, Davao, Philippines Dynata Full timeDynamic Career OpportunityWe are seeking a highly skilled and experienced Senior Training and Quality Manager to lead our Global Training and Quality department. As a key member of our team, you will be responsible for developing, implementing, and continually improving training and quality assurance programs across all global operations.This strategic...
-
Quality Assurance Specialist
5 days ago
Davao City, Davao, Philippines Manulife Full timeWe're looking for a seasoned Senior Quality Engineer to join our John Hancock team at MBPS. In this role, you will be responsible for strategizing, creating, implementing, and managing automated tests to support our US Segment software applications.The ideal candidate will demonstrate a deep understanding of agile methodologies and possess the ability to...
-
Compliance Assurance Professional
5 days ago
Davao City, Davao, Philippines Peterson Control Union Company Full timeWe are looking for a highly skilled Compliance Assurance Professional to join our team. As a Compliance Assurance Professional, you will be responsible for maintaining up-to-date files of all quality policies, procedures, working instructions, and documentation issued by CUC.You will also be responsible for keeping abreast of developments, issues, and...
-
Editorial Quality Assurance Professional
5 days ago
Davao City, Davao, Philippines Tbwa ChiatDay Inc Full timeAbout UsPerformance Development Group (PDG) is a global leader in creating high-quality business results through learning. We provide collaborative advisory services and innovative performance improvement solutions, recognized as a premier company in our field.Our network of consultants works with us to scale effortlessly, optimize creativity, and deliver...
-
Senior Manager, Training and Quality
1 week ago
Davao City, Davao, Philippines Dynata Full timePosition SummaryThe Call Center Senior Training & Quality Manager will be responsible for overseeing the Global Training and Quality department and will be tasked with the development, implementation, and continual improvement of training and quality assurance programs across all global operations. This role involves strategic leadership and management of...
-
Senior Training and Quality Director
2 days ago
Davao City, Davao, Philippines Dynata Full timeJob Title: Senior Training and Quality ManagerWe are seeking a highly skilled and experienced Senior Training and Quality Manager to lead our Global Training and Quality department. This dynamic role involves strategic leadership, management of training and quality teams, and the development, implementation, and continual improvement of training and quality...