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Operational Efficiency Analyst

2 weeks ago

Davao City, Davao, Philippines Flatworld Solutions Full time

Company Overview

Flatworld Solutions is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional customer service and experiences that exceed our clients' expectations.

Job Summary:

We are seeking a skilled Quality Assurance Associate to join our team. The successful candidate will be responsible for assessing the quality of our call center associates' performance and providing recommendations for improvement.

Responsibilities include:

  • Evaluating associate performance and identifying areas for improvement
  • Developing and implementing strategies to enhance customer experience
  • Collaborating with the team to achieve operational efficiency

Requirements:

  • 2+ years of experience in a quality assurance or customer service role
  • Strong communication and interpersonal skills
  • Excellent customer service skills and dedication to delivering exceptional customer care
  • Self-motivation and ability to work independently