Drive Customer Experience and Growth

24 hours ago

Pasig, National Capital Region, Philippines beBeeLeadership Full time ₱400,000 - ₱600,000
Customer Care Team Leader

We are seeking a skilled Customer Care Team Leader to drive sales growth and enhance customer retention by providing leadership, guidance, and strategic direction to our teams.

The ideal candidate will have a strong grasp of the English language, including spoken and written, and at least 2 years of experience in a similar role. They will be able to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor.

  • Proven ability to provide excellent customer service and resolve issues in a timely manner.
  • Strong problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience.
  • Good interpersonal & communication skills; positive work attitude.
  • Good analytical and problem-solving skills.
  • Able to have the right follow-up and monitoring of action items and KPIs.
  • A responsible team player who works well with others.
What We Offer
  • Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.
  • Opportunity to grow and develop both professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Great benefits package including remote work, paid holidays, learning subsidy, and more.
Why Choose Us

We've been recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. If you're looking for a challenging and rewarding opportunity, apply now to become part of our dynamic team.

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