Drive Growth as a Strategic Client Partner

22 hours ago

Pasig, National Capital Region, Philippines beBeeAccount Full time $40,000 - $80,000
Customer Success Manager

In this pivotal role, you will drive business expansion and customer satisfaction as a Customer Success Manager. You will oversee a portfolio of small to mid-market clients, providing strategic guidance and building strong relationships to propel product adoption, renewals, and revenue growth.

Key Responsibilities:

  • Manage a portfolio of 30-100 customers to drive adoption, lead renewal negotiations, and meet growth goals.
  • Build and maintain executive relationships with customer accounts, providing a high-caliber experience and creating promoters.
  • Implement, train, and coach customers on best practices to ensure adoption goals are met and maintained.
  • Analyze user engagement data, identify actionable insights, and report regularly on KPIs.
  • Lead annual or semi-annual business reviews with key stakeholders, positioning yourself as a strategic advisor to drive continued value of our products.
  • Identify areas for improvement in the customer experience and create new processes to maximize success in the small to mid-market segment.
  • Continually assess, document, and analyze customer progress toward revenue goals and results.
  • Monitor customer health, proactively address issues, and act as an escalation point for critical matters.

Requirements:

  • Bachelor's degree relevant to the position.
  • Two or more years of professional experience in a sales or account management style position.
  • Proven history managing a portfolio of similar-sized clients.
  • Technical proficiency on SaaS products.

Skills and Experience:

  • Previous customer service experience and the ability to build rapport with customers via phone, email, and video conferencing;
  • The ability to work both in a team and independently with excellent time management and organisational skills;
  • Growth mindset;
  • Ability to take initiative and think creatively to solve any problems that may arise;
  • Resilience in a scale-up environment where we often must solve problems not encountered before;
  • Excited by technology and the powerful benefits it can provide customers;
  • Strongly driven to achieve and take pride in excellent outcomes;
  • Comfortable with responsibility, change, and continual learning;
  • Strong verbal and written communication skills.

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