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Service Delivery and Support Specialist

1 week ago

Manila, National Capital Region, Philippines Satellite Office Full time

Job Summary

Satellite Office seeks a highly organized and communicative individual to manage its independent contractor network. The Customer Service and Administration Representative will be responsible for coordinating bookings, processing tax invoices, and liaising with contractors.

Key Responsibilities

  • Contractor Management: Book and manage contractors for various services, including lounge assessments and warranty claims.
  • Communication and Coordination: Liaise with contractors, internal teams, and clients to ensure seamless service delivery.
  • Administrative Tasks: Process tax invoices, GRA, and other administrative tasks as required.
  • Customer Service: Provide exceptional customer service through email, phone, and digital channels.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a timely manner.
  • Digital Marketing Support: Assist with digital marketing initiatives to promote the client's products or services.

Requirements

To succeed in this role, you will require excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. A strong analytical mindset and problem-solving skills are also essential.