Customer Service Support Specialist

4 days ago


Manila, National Capital Region, Philippines Pearson Full time

We're seeking an exceptional Customer Service Support Specialist to join our team. As a key member of our service delivery unit, you will be responsible for delivering outstanding customer experiences through various communication channels.

Pearson Customer Service Analyst Role in Manila

The ideal candidate will have a background in customer service or the ability to demonstrate the required skills to deliver excellent customer service. You'll be comfortable working as part of a team and will have experience in dealing with unhappy or unsatisfied customers.

In this role, you'll be supporting our customer service representatives by receiving inbound calls and making outbound calls to ensure customers can access Pearson systems. You'll also aid Centre staff with their administration and delivery of Pearson Qualifications.

As a problem-solver, you won't be daunted when resolving complex and urgent queries. We want our customer service team to offer outstanding support and be the voice of Pearson.

We're looking for someone who is adaptable to sudden changes within the educational system and flexible to meet our customer and business needs throughout the academic year. Self-motivation is essential in this role.

The shift pattern for this role is 7.5 hour shifts between the hours of 8am – 5pm Monday to Friday UK Time.

We offer a range of benefits, including 25 Days annual leave, which increases by 1 day each year up to 30 days, and a fantastic pension plan where Pearson doubles what you contribute. There's also yearly pay increase and bonus opportunities.

At Pearson, we believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company, and we're passionate about helping people realize their potential.



  • Manila, National Capital Region, Philippines Qualfon Philippines Support Services Inc Full time

    OverviewQualfon Philippines Support Services Inc. is a leading provider of customer service solutions, committed to delivering exceptional experiences through its team of skilled representatives.Key ResponsibilitiesProspecting and Engagement: Conduct high-volume outbound calls and follow-up communications to prospective and existing customers, effectively...


  • Manila, National Capital Region, Philippines PartnerHero Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at PartnerHero. As a key member of our global support team, you will be responsible for delivering exceptional support and service to our French-speaking clients.As a Customer Support Specialist, you will be the first point of contact for our customers, addressing their inquiries,...


  • Manila, National Capital Region, Philippines AlphaMeta Full time

    Do you love putting a smile on people's faces or hearing "you just made my day"?Love connecting with our customers and fans of a holistic beauty creator with 2 million+ followers?Do you want to be part of a fast-growing company and collaborate with the brightest, most talented minds?Then this might be your dream job.Before you read on, this is NOT a typical...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    About the RoleThis position requires an individual with strong analytical skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Maintain and modify existing reservations to ensure accuracy and efficiency.Utilize Sabre/Apollo GDS systems to...


  • Manila, National Capital Region, Philippines LeapFroggr Inc. Full time

    Job OverviewWe are seeking a highly skilled Customer Service Specialist to join our team at LeapFroggr Inc. This role will involve providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.The ideal candidate will have excellent communication skills, be tech-savvy, and possess strong problem-solving...


  • Manila, National Capital Region, Philippines PartnerHero Full time

    PartnerHero is a dynamic outsourcing company that connects talented individuals with innovative businesses. We are seeking a highly skilled Customer Support Specialist to join our team.Key Responsibilities:Provide exceptional customer support to German-speaking clients via various communication channels.Address product and service inquiries, delivering clear...


  • Manila, National Capital Region, Philippines Schneider Electric Gruppe Full time

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team at Schneider Electric Gruppe. As a Technical Service Representative, you will be responsible for ensuring complex installations, maintenance, and repair on customer-installed base.ResponsibilitiesPerform technical service tasks with a high level of accuracy and...


  • Manila, National Capital Region, Philippines indrive Full time

    We're looking for a Customer Support Specialist to work remotely from the Philippines.If you are people-oriented and ready to improve the quality of our customer service, we are waiting for your CVResponsibilitiesHandle multiple conversations (chats/calls/emails) simultaneously with customers.Respond to customer inquiries in a timely and professional...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesAs a Travel Counselor, you will answer calls and inquiries of customers in accordance with standard policies and procedures.Making changes to existing reservations (ticket reissuance & cancellations).Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations.Utilization of...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    Customer Service SpecialistWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A Customer Service Specialist?Our awesome client, a leading company based...


  • Manila, National Capital Region, Philippines Staff Domain Inc Full time

    **Job Summary:**We are seeking a highly skilled and organized Support Services Specialist to join our team at Staff Domain Inc. As a Support Services Specialist, you will be responsible for providing excellent support to our customers, ensuring that all their needs are met efficiently and effectively.Key Responsibilities:Handle customer inquiries by email...


  • Manila, National Capital Region, Philippines Gloire Unlimited, Co. Full time

    We are looking for a talented Customer Support Specialist to provide exceptional service to our clients.About the Role:The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.Key Responsibilities:Foster strong relationships with clients by providing timely and effective...


  • Manila, National Capital Region, Philippines DealHub Ltd Full time

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...


  • Manila, National Capital Region, Philippines PartnerHero Full time

    Company OverviewWe are a global partner that connects talented individuals with innovative companies. Our mission is to provide strategic expertise and technology to drive business success.We value diversity, inclusion, equity, and belonging in our workplace.Job DescriptionAs a Customer Support Specialist II, you will be the first point of contact for...


  • Manila, National Capital Region, Philippines Trip Group Full time

    Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our global customer support center, you will be responsible for providing exceptional service to our customers via phone, chat, or email.Key Responsibilities:Assist customers with their inquiries and concerns in English and Spanish.Communicate...


  • Manila, National Capital Region, Philippines Lightbird Full time

    UnifyCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the Customer Support Specialist role at UnifyCXGlowTouch is growing and is looking for experienced Customer Support Specialists to join our motivated and ambitious team.What Will You Do?As a Customer Support Specialist, you will play a crucial role in...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    CUSTOMER SERVICE SPECIALISTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A CUSTOMER SERVICE SPECIALIST?Our awesome client, an Investment Company...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    CUSTOMER SERVICE SPECIALISTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A CUSTOMER SERVICE SPECIALIST?Our awesome client, an Investment Company...


  • Manila, National Capital Region, Philippines PENBROTHERS Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a key member of our front-line support team, you will play a vital role in ensuring the smooth operation of our financial transactions between clients and partners.You will work closely with our Accounting team to assist childminders, parents, and...


  • Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    Job DescriptionWe are seeking an experienced Customer Service Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive exceptional service and support.Your primary responsibility will be to respond to customer inquiries and issues related to their benefits, eligibility, and...