Sales Advisor

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱30,600 - ₱37,800
Job Description

We are seeking a skilled and customer-focused professional to join our team as a Travel Solutions Expert. In this role, you will be responsible for delivering exceptional travel experiences to guests from around the world.

As a Travel Solutions Expert, you will be the face of our brand, providing personalized service and support to meet the unique needs of each guest. You will be empowered to make creative decisions using tools and market insight to deliver tailored travel solutions that drive revenue and customer loyalty.

Key responsibilities include:

  • Deliver industry-leading reservation solutions in multiple languages.

  • Demonstrate knowledge, passion, and pride for Brand Hearted behaviors.

  • Navigate global and cultural diversity of guests and business needs.

  • Meet or exceed performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.).

  • Build rapport with guests through active listening, maintaining a conversational approach for a warm and friendly guest experience.

  • Inspire loyalty through personalized service driven by guest needs.

  • Proactively find solutions to drive results, taking accountability and considering ideas and feedback from others.

  • Effectively manage time (schedule, attendance, break time compliance).

  • Manage multiple web-based systems for an enhanced guest experience.

  • Work effectively by understanding, trusting, and using tools and information appropriately.

  • Self-motivated, positive attitude with a willingness to take on new challenges. Participate in company initiatives, training, and events.

  • Take ownership of personal development, aligning with team priorities and company goals.

  • Embrace change, adjusting well to evolving situations and tasks while sensitively responding and supporting others through change.

  • Consider the impact of own actions on self and others.

  • Seek opportunities to improve individual and team performance, helping team members stay motivated and deliver on goals.

  • Sustain and demonstrate IHG's company values and ways of working.

  • Complete additional tasks as assigned.

Required Skills & Qualifications

Education: Some secondary school; high school diploma preferred but not required.

For Mexico: High school diploma minimum; college degree in Tourism or similar preferred.

Experience:

Previous call center experience in sales capacity or other call handling experience preferred.

Hotel/travel experience desired.

Technical Skills:

  • Strong customer service and sales skills, balancing sales with service.

  • Strong bilingual communication skills – listening, written, verbal.

  • Social intelligence – empathy, self-awareness, cultural sensitivity.

  • Customize generic information.

  • Web-based navigation skills.

  • Ability to embrace technological and organizational changes.

  • Adopt new tools and processes.

  • Data capture efficiency and accuracy.

  • Represent geographical needs of callers using tools and resources.

  • Basic software and hardware troubleshooting.

  • Effective use of online communication tools and systems applications.

Benefits

This is a great opportunity to grow your career in a dynamic and fast-paced environment. As a Travel Solutions Expert, you will have access to ongoing training and development programs, as well as opportunities to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Physical Requirements:

Normal office environment and/or remote work from home.

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