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Client Success Specialist
2 weeks ago
Monroe Consulting Group Philippines is recruiting on behalf of a telecommunications company that partners with network operators to unlock the full potential of 5G through innovative smart routers and managed services. By providing an end-to-end, integrated ecosystem, they empower MNOs and MVNOs to enhance customer experiences, gain deep network insights, and drive sustainable growth.
Job Description:- Build Strong Relationships: Establish and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Collaborate Cross-Functionally: Work closely with Sales, Go-to-Market teams, Software Development, and the Country Head to align on priorities, timelines, and resources.
- Drive Strategic Growth: Develop and implement growth strategies for the account, monitoring key metrics and reporting progress against targets.
- Support Project Management: Clarify client requirements, validate project scopes, and ensure deliverables meet client expectations.
Requirements:
- Proven Experience: Proven experience in managing large or key accounts, ideally in the technology or software sector.
- Market Knowledge: Understanding of the Philippine market landscape, including cultural nuances, economic factors, and potential growth areas.
- Competitive Awareness: Awareness of competitive offerings and trends in the local software or technology sector.
- Leadership Skills: Demonstrates accountability and leadership when managing deliverables and cross-department coordination.
- Communication Skills: Excellent communication and presentation abilities in English (additional language skills relevant to the region are a strong advantage).
