IT Support Specialist
2 days ago
We are seeking a highly skilled and experienced IT Service Desk professional to join our team at JK Network Services.
Job Summary:
The IT Service Desk is the primary point of contact for customers seeking technical support and assistance. As an IT Service Desk professional, you will be responsible for resolving customer technical questions, providing online security support, and identifying and resolving record queries.
Key Responsibilities:
- Provide technical support and assistance to customers via phone, email, or online chat
- Identify and resolve customer technical issues in a timely and efficient manner
- Provide online security support and guidance to customers
- Document and track customer issues and resolutions
- Collaborate with internal teams to resolve complex technical issues
Requirements:
- Bachelor's degree in Information Technology or a related field
- At least 1-2 years of experience in a technical support role
- Background in SQL (MySQL and SQL Server), MS Access, and Windows Server
- Excellent communication and problem-solving skills
Benefits:
- Dental insurance
- Miscellaneous allowance
- Medical insurance
- Mandated benefits package
- Insurances
Work Environment:
Our company is located in Metro Manila and offers a full-time, regular schedule. We are committed to providing a safe and healthy work environment for our employees.
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