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Travel Support Specialist

1 month ago

Pasig, National Capital Region, Philippines Meta Solutions Full time
Travel Support Specialist

At Meta Solutions, we're seeking a skilled Travel Support Specialist to join our team. As a key member of our customer support team, you'll play a vital role in ensuring our customers have a seamless travel experience.

Key Responsibilities:
  • Assist with Travel Bookings: Handle reservations for flights, hotels, car rentals, and other travel-related services.
  • Provide Travel Information: Offer detailed information about destinations, transportation options, travel requirements, and accommodations.
  • Manage Customer Inquiries: Respond to customer questions and concerns via phone, email, or chat regarding travel plans and bookings.
  • Handle Changes and Cancellations: Process modifications, cancellations, and refunds for travel reservations as requested by customers.
  • Resolve Issues: Address and resolve travel-related issues, such as booking errors, lost reservations, or itinerary changes.
  • Upsell and Recommend Services: Suggest additional travel services or upgrades that may enhance the customer's travel experience.
  • Maintain Customer Records: Update and maintain accurate records of customer interactions, bookings, and preferences.
  • Ensure Compliance: Follow company policies, industry regulations, and legal requirements related to travel bookings and customer data.
  • Provide Support During Emergencies: Assist customers with travel disruptions caused by events such as flight cancellations, natural disasters, or personal emergencies.
  • Collaborate with Service Providers: Liaise with airlines, hotels, car rental companies, and other service providers to fulfill customer needs and resolve issues.

What We Offer: As a Travel Support Specialist at Meta Solutions, you'll have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our customers.