Virtual Support Specialist
22 hours ago
A virtual support specialist is responsible for providing assistance to private label Amazon sellers with various tasks, including product management, logistics, inventory control, and customer service.
Key Responsibilities- Product Sourcing: Conduct daily research to identify profitable products and emerging market trends.
- Manage all communications with Amazon, focusing on refunds, disputes, and open cases.
- Monitor stock levels, track shipments, and manage reorders.
- Research competitors, keeping updated on their strategies and performance.
- Handle supplier relationships, including sourcing new products from overseas suppliers.
- Create and optimize product listings using flat files, focusing on keywords and listing improvements.
- Address customer inquiries, manage feedback, and ensure account health is maintained.
- Compile regular reports related to sales, inventory, and account health.
- High School Graduate or College Undergraduate/Graduate.
- Preferably with experience in logistics and supplier management.
- Proficient in MS Excel or Google Sheets (knowledge of formulas required).
- Fluent in English, both written and spoken.
- Strong time-management skills and the ability to meet deadlines.
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