Delinquency Resolution Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱35,000 - ₱40,000

Empowering Smarter Borrowing Through Responsible Lending

Our customer-first approach is redefining digital lending by creating user-friendly, transparent, and secure financial products for everyday consumers.

We seek a professional to proactively manage delinquent accounts, contact customers to secure payments, negotiate repayment terms, and maintain precise account records.

Your role will directly impact business outcomes while upholding top-notch customer service and compliance.

Job Description:

  • Contact customers via phone or email to resolve past-due accounts and secure payments
  • Determine reasons for delinquency and negotiate payment plans or full settlements
  • Update customer accounts accurately using CRM tools
  • Follow established guidelines to recommend appropriate collection remedies
  • Explain delinquency consequences and develop repayment schedules
  • Handle customer payment inquiries and resolve issues independently
  • Organize workflow and schedule follow-ups effectively
  • Maintain accurate account records for resolution tracking
  • Achieve key performance metrics while complying with policies

Key Responsibilities:

  • Proactive management of delinquent accounts
  • Effective communication with customers
  • Negotiation of repayment terms
  • Accurate record-keeping
  • Compliance with established policies

What We Offer:

  • A dynamic work environment

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