Dedicated Customer Solutions Expert

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱12,000 - ₱18,000

Technical Support Professional

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We are seeking a highly skilled and experienced Technical Support Specialist to provide critical support to our customers worldwide. As the first point of contact for customer queries, you will be responsible for resolving complex technical issues through chat, email, and phone.

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Key Responsibilities:

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  • Act as the primary point of contact for customer inquiries and resolve issues promptly">
  • Manage and resolve support tickets from initiation to resolution, escalating complex cases to subject matter experts when necessary">
  • Collaborate with technical teams to manage escalations and ensure effective issue resolution">
  • Develop and update support content (FAQs, user guides) based on recurring issues and product updates">
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Requirements:

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  • 2+ years of experience in customer solutions, preferably in tech or healthcare">
  • Strong communication and problem-solving skills, with excellent organizational abilities">
  • Familiarity with CRM systems and support platforms">
  • Self-motivated and capable of working independently in a dynamic environment">
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What We Offer:

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  • A dynamic and supportive work environment where you can grow your skills and career">
  • Opportunities to learn from experienced engineers and creatives in a diverse team">
  • Chance to make a global impact by working in one of the leading healthtech startups">
  • Flexible work arrangements, including remote work options and potential hybrid work arrangements">
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