Technical Support Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱5,600,000 - ₱8,800,000
Job Description

The role of Technical Support Engineer requires exceptional customer-facing skills to resolve complex technical issues for both Self-managed and GitLab.com customers. As a Technical Support Engineer, you will be embedded within the Engineering department, working closely with Product, Development, Infrastructure, Customer Success, and Sales teams to build new features and fix bugs.

Key responsibilities include creating and updating documentation based on customer interactions, collaborating with Support team members through Pairing Sessions, and participating in regular rotations for weekday and weekend on-call coverage.

You will also participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.

Required Skills and Qualifications
  • Experience in managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction.
  • Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge).
  • Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails).
  • Experience with Git and CI/CD.
  • Expertise in writing support content.
  • Ability to communicate complex technical topics to customers and coworkers of varying technical skill level.
Benefits
  • Benefits to support your health, finances, and well-being.
  • All remote, asynchronous work environment.
  • Flexible Paid Time Off.
  • Team Member Resource Groups.
  • Equity Compensation & Employee Stock Purchase Plan.
  • Growth and development budget.
  • Parental leave.
  • Home office support.
Others
  • This is an equal opportunity workplace and is an affirmative action employer. The company is proud to be inclusive of diverse voices and experiences.

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