IT Support Specialist

4 weeks ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

Job Title: IT Field End User Support

Job Summary:

Strategic Networks Inc. is seeking a highly skilled IT Field End User Support professional to join our team. As an IT Field End User Support specialist, you will be responsible for providing technical support to end users, troubleshooting and resolving hardware and software issues, and ensuring that all IT equipment and tools are running smoothly.

Responsibilities:

• Provide technical support to end users, including troubleshooting and resolving hardware and software issues

• Analyze and resolve complex desktop problems for end users

• Supervise the complaint ticketing system and ensure timely resolution of all work orders

• Provide status updates to the ticketing tools in a timely manner

• Analyze completed end user device requests and incidents to identify and recommend process improvements

• Monitor and repair all IT/office equipment and tools

Requirements:

• Bachelor's degree in a computer-related field

• Amenable to do field works around Pasig, Taguig, Makati

• Must be residing near Pasig, Mandaluyong, Manila, Taguig, Makati

• Fresh graduates are open to apply

• Preferably with motorcycle

• Can start ASAP


Note: The above requirements are not exhaustive and may be subject to change based on the company's needs.


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