Strategic Process Architect

1 day ago

Bacoor, Calabarzon, Philippines beBeeOperations Full time ₱570,000 - ₱770,000
Transformative Operations Role

This transformative operations role plays a pivotal part in revolutionizing service experiences through operational excellence and strategic enablement.

About the Service Operations Team

The team is collaborative, composed of professionals working together to deliver world-class service by identifying friction points and redesigning customer and pro support journeys with AI-enabled automation and processes.

About the Position

As an Automation & Business Process Specialist, you'll be responsible for driving process redesign, supported by targeted automation and AI applications. The focus will be on outcomes such as faster resolution, more consistent quality, and smarter operations.

Key Responsibilities:
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support prompt design, decision tree logic, and automation flows when needed - always within the broader business context of transformative impact.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
Requirements:
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.

This mid-senior level position requires a full-time commitment. The ideal candidate will possess a passion for building excellent, scalable systems that represent a paradigm shift.

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