Serving Customers with Excellence

1 week ago

Barcelona, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

We are seeking a highly skilled and motivated individual to join our team as a Call Center Representative. This role offers the chance to work with high-impact projects and contribute to creating memorable customer experiences.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

This is an excellent opportunity to develop your skills and advance your career in customer service. If you're a natural problem solver who thrives on creating positive customer experiences, we'd love to hear from you.

Physical Requirements: This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May need to move objects and lift up to forty (40) pounds in occasional tasks.

Conditions of Employment: Must be authorized to work in the country where the job is based. Willingness to submit to background/security investigations and drug screening as a condition of employment.

We maintain a work environment free from discrimination and harassment. We will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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