Bilingual Service Excellence Specialist

1 week ago

Barcelona, Philippines beBeeCustomer Full time ₱18,000 - ₱25,000
Job Overview

MCI delivers tailored solutions to meet diverse client needs. With a commitment to excellence and focus on innovation, we have established ourselves as a trusted industry partner.

We're hiring Bilingual Customer Service Representatives to support inbound customer service, help desk, and back-office operations for commercial clients and public sector programs.

In this role, you'll handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues while representing recognized brands.

Key Responsibilities:
  • Handle inbound and outbound calls in a courteous and professional manner.
  • Resolve customer issues using first-call resolution strategies.
  • Research and coordinate with internal departments to resolve inquiries.
  • Accurately document customer interactions and claims in CRM systems.
  • Use internal knowledge bases and training to answer questions confidently.
  • Follow all required scripts, policies, and confidentiality protocols.
  • Escalate complex issues to supervisors when needed.
  • Stay current on program updates through training and team meetings.
  • Meet attendance and schedule requirements.
Candidate Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Ability to type 20+ words per minute.
  • BASIC PROFICIENCY IN MICROSOFT OFFICE SUITE (WORD, EXCEL, OUTLOOK, POWERPOINT).
  • Familiarity with Windows operating systems.
  • Reliable and punctual with strong time management skills.
  • Strong problem-solving, conflict resolution, and customer service skills.
  • Able to multi-task, stay focused, and work independently.
  • Team-oriented with a positive, customer-first mindset.
  • Comfortable in a fast-paced, dynamic environment.

This is an opportunity to join our growing team and contribute to delivering exceptional customer experiences.

We are committed to fostering a culture of collaboration, respect, and inclusivity where everyone feels valued and empowered to succeed.

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