Community Engagement Specialist

5 days ago

Pasay, National Capital Region, Philippines beBeeEngagement Full time $90,000 - $110,000
Community Engagement Specialist

The ideal candidate for this role will be responsible for developing and implementing community engagement strategies to promote effective communication with community members.

  • Promote adaptive strategies to lead, coordinate, and monitor the communication with community members
  • Liaise with cross-functional teams to provide requirements and follow-up on deliveries
  • Set and manage community expectations, while actively working to improve the community experience
  • Follow sourcing strategy to reach project's targets based on past data and research
  • Perform root cause analysis for community escalations and propose corrective actions
  • Prepare material for presentations regarding community insights for internal and external customers
  • Implement strategies for building and maintaining a large, engaged community
  • Closely collaborate with cross-functional teams to identify and manage goals
  • Participate in the onboarding process for newcomers and act as a point of contact for all community engagement processes
  • Identify and track relevant community KPIs
  • Plan and organize community satisfaction surveys, converting results into actionable insights
  • Review delivery communication KPIs and workflows, making adjustments as necessary

Required skills and qualifications include:

  • Exceptional communication skills with the ability to communicate important project updates both verbally and in writing
  • High-level interpersonal and relationship building skills with ability to interact with stakeholders from all levels of the organization
  • Ability to work effectively under pressure to meet tight deadlines and ambitious goals
  • Demonstrated analytical, critical-thinking, problem-solving and decision-making skills – ability to analyze a situation and plan and implement a solution
  • Excellent coordination and resource planning
  • Proficiency and experience with online platform development stages, collecting requirements, and testing
  • Ability to work independently
  • Proactive, and able to flag possible risks in the completion of the assignments, and identify solutions
  • Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products

Qualifications include:

  • Minimum Bachelor's Degree or its equivalent
  • Minimum 7 years of prior experience in Vendor Management/Sourcing/Crowdsourcing/Talent Acquisition/ATSs development for communities
  • Experience working in a multinational/multicultural virtual working environment
  • Experience in working in a cross-functional/matrix organization
  • Demonstrated business English language proficiency

We offer a dynamic and inclusive work environment where you can make a real difference. Our company values diversity, equity, and inclusion, and we strive to create a workplace that reflects these values. If you're passionate about community engagement and looking for a new challenge, we'd love to hear from you

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