Customer Engagement Specialist

1 day ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱3,000,000 - ₱5,700,000

Technical Support Specialist

  • We're seeking a skilled professional to handle customer inquiries and resolve technical issues through multiple communication channels.
  • The ideal candidate will possess excellent English communication skills, strong organizational abilities, and proficiency in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP.
  • Orienting customers through the initial phases of platform engagement is also crucial for this role.

This individual must be proactive, confident, and detail-oriented, with the ability to work effectively in a night-shift environment.

Responsibilities include:

  1. Providing technical assistance via telephone, email, and chat platforms
  2. Delivering instructional workflows and FAQs to facilitate customer onboarding
  3. Maintaining accurate records of customer engagements within the CRM system

Required Skills:

  • Exceptional English communication abilities
  • Strong organizational and time management skills
  • Proficiency in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
  • Word-processing software and spreadsheet expertise

Working Environment:

This role requires a team player who can adapt to changing priorities and deadlines. The successful candidate will have the ability to thrive in a fast-paced environment and provide exceptional customer service.

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