
Online Community Liaison
2 days ago
This role involves engaging with audiences through real-time online chat, ensuring a positive and personalized experience.
We are seeking an elite Chat Engagement Specialist to represent high-profile content creators by fostering connections with their fans and followers.
Key Responsibilities:- Engage with fans and followers on behalf of content creators via online chat platforms.
- Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural and customer-focused manner.
- Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
- Maintain detailed records of conversations and transactions in CRM systems.
- Collaborate with team members to optimize chat strategies and share best practices.
Required Skills and Qualifications:
- Proven experience in customer support, sales, or chat moderation.
- Exceptional written communication skills and the ability to multitask across multiple chat sessions.
- High emotional intelligence and a genuine passion for customer engagement and satisfaction.
- Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
- Track record of meeting or exceeding sales targets in a fast-paced environment.
Benefits:
- Fixed base rate plus commission on upsells and conversions.
- Opportunities for advancement and performance-based bonuses.
Why Join Us?
- Work remotely with flexible scheduling options.
- Represent high-profile content creators and help grow their online communities.
- Be part of a dynamic, supportive team that values innovation and results.
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