Patient Access Coordinator
2 days ago
About Our Company
We're building a world-class patient-centered virtual clinic.
Our mission is to revolutionize cardiac rehab and make it accessible to everyone. We started with a simple idea: only 10% of qualifying Americans attend cardiac rehab, resulting in complications for patients and significant costs to the healthcare system.
Our team consists of clinicians, mathematicians, entrepreneurs, and engineers who share a common vision - to use technology and data to transform individuals' lives and change industries.
You are motivated by the prospect of working at a fast-growing start-up. You are excited about details but able to connect them back to bigger goals. You are passionate about enabling others to do their jobs better and more efficiently.
As our Enrollment Specialist, you will own and improve processes to drive growth across our top-of-funnel marketing function, and serve as our inside sales representative for those interested in joining our program.
This role will work cross-functionally with our clinical, marketing, and engineering teams to ensure patients have a delightful experience with us.
- Serve as the first point of contact for patients who come to us by way of referral or website.
- Handle questioning and feedback from all consumers who are interested in enrolling.
- Convert patients by enrolling them in our program.
- Navigate financial and subscription plan conversations with patients.
- Ensure a smooth scalable patient enrollment process.
- Insurance enrollment and credentialing.
- Handling inbound non-clinical support and enrollment inquiries.
- Work with our clinical staff and staff at referring physician offices to improve operational processes.
- Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly.
- Work closely with our product and marketing team to define clinical workflow priorities and determine the most high-impact product changes.
What we look for:
- 2+ years of experience in an inside sales B2C role with a track record of owning and scaling company processes.
- Strong attention to detail.
- Ability to work in a fast-paced environment with little direction.
- Highly collaborative and excellent written and oral communication skills.
- Inherent growth mindset: always focused on improving faster and getting the team to do the same.
- Ability to track and report on a key metric or several key metrics that define success.
Nice to haves:
- Health-tech experience.
- Medical office administration experience.
- Experience and desire to work remotely.
- Prior experience using technology tools including GSuite, Zendesk, Slack.
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