Quality Assurance Specialist
7 hours ago
About the Role:
RecruiterPH is seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our healthcare services.
Key Responsibilities:
- Conduct regular audits to ensure compliance with industry standards and company policies
- Analyze quality metrics to identify areas for improvement
- Participate in call calibration sessions to understand and identify targets
- Generate and trend daily/weekly/monthly QA related reports
- Provide real-time feedback during side-by-side sessions
- Identify root causes for performance variance and recommend interventions
Qualifications:
- At least 1-2 years of experience in a BPO setup
- 6 months – 1 year experience in chart abstraction/prior authorization/claims denial with sound domain knowledge/clinical appeals and denial management
- Healthcare exposure is ideal but not required
- Excellent communication skills - verbal and written
- Strong attention to detail and strict adherence to guidelines
- Experience in coaching and mentoring is an advantage
What We Offer:
As a Quality Assurance Specialist at RecruiterPH, you will have the opportunity to work with a dynamic team and contribute to the delivery of high-quality healthcare services. If you are passionate about quality assurance and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.
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