IT Support Specialist
4 days ago
About Us
TORCH Solutions is seeking a highly skilled IT Support Specialist - Customer Service to join our team in Cebu Central Visayas. As a key member of our customer-facing team, you will be responsible for delivering exceptional technical support to our customers via chat.
Your Key Responsibilities
- Provide technical support to customers via chat, addressing their IT-related queries and issues
- Utilize your problem-solving skills to identify and resolve complex technical problems efficiently
- Stay up-to-date with the latest software, hardware, and industry trends to maintain a high level of technical knowledge
- Work closely with internal teams to document and escalate complex issues as needed
- Contribute to the development of our chat support service by providing feedback and suggestions
- Foster a positive and customer-centric experience, ensuring high levels of customer satisfaction
Requirements
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly
- Strong problem-solving and critical-thinking skills, with a solutions-oriented mindset
- Familiarity with common software applications, hardware, and operating systems
- Ability to work collaboratively in a team environment and adapt to changing priorities
- Proficient in English, both written and verbal
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