IT Support Specialist

4 days ago


Iloilo City, Western Visayas, Philippines TORCH Solutions Full time

About Us

TORCH Solutions is seeking a highly skilled IT Support Specialist - Customer Service to join our team in Cebu Central Visayas. As a key member of our customer-facing team, you will be responsible for delivering exceptional technical support to our customers via chat.

Your Key Responsibilities

  • Provide technical support to customers via chat, addressing their IT-related queries and issues
  • Utilize your problem-solving skills to identify and resolve complex technical problems efficiently
  • Stay up-to-date with the latest software, hardware, and industry trends to maintain a high level of technical knowledge
  • Work closely with internal teams to document and escalate complex issues as needed
  • Contribute to the development of our chat support service by providing feedback and suggestions
  • Foster a positive and customer-centric experience, ensuring high levels of customer satisfaction

Requirements

  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly
  • Strong problem-solving and critical-thinking skills, with a solutions-oriented mindset
  • Familiarity with common software applications, hardware, and operating systems
  • Ability to work collaboratively in a team environment and adapt to changing priorities
  • Proficient in English, both written and verbal


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