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Technical Support Specialist

1 week ago

Iloilo City, Western Visayas, Philippines Talent Outsourcing Channel Solutions Full time

Talent Outsourcing Channel Solutions is seeking a skilled Technical Support Specialist to join our dynamic team in Cebu Central Visayas. As the first point of contact for customers, you will provide timely and effective technical support via chat, addressing a wide range of IT-related queries and issues.

Key Responsibilities
  1. Offer expert technical guidance and support to customers via chat, utilizing strong problem-solving skills to identify and resolve problems efficiently.
  2. Maintain a high level of technical knowledge and stay up-to-date with the latest software, hardware, and industry trends.
  3. Document and escalate complex issues to the appropriate team or department as needed.
  4. Contribute to the continuous improvement of the technical support service by providing feedback and suggestions.
Requirements
  1. Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.
  2. Familiarity with common software applications, hardware, and operating systems.
  3. Ability to work collaboratively in a team environment and adapt to changing priorities.
  4. Proficient in English, both written and verbal.

This role is ideal for individuals who thrive in a fast-paced environment and enjoy solving complex IT problems. If you have a passion for delivering exceptional customer service and possess strong technical skills, we encourage you to apply.

About Us

Talent Outsourcing Channel Solutions is a leading provider of innovative outsourcing solutions. Our commitment to excellence and customer satisfaction drives us to seek talented individuals like you to join our team.