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Customer Service Manager

1 week ago

Pasig, National Capital Region, Philippines Mass Markets Full time

**About the Role**

We are seeking a highly skilled Customer Service Manager to lead our team of customer service representatives. As a key member of our organization, you will be responsible for ensuring exceptional customer experiences and driving business growth through effective call center operations.

Main Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and retention
  • Lead a team of customer service representatives and provide coaching and guidance to ensure high-quality performance
  • Maintain accurate records and reports on customer interactions and service levels
  • Collaborate with other departments to identify areas for improvement and develop solutions to enhance customer experience
  • Monitor and analyze key performance indicators (KPIs) to optimize call center efficiency and productivity

Requirements:

  • 3+ years of experience in customer service or a related field
  • Proven leadership and management skills with a focus on team development and performance
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues
  • Able to work in a fast-paced environment and prioritize tasks effectively
  • Degree in Business Administration, Marketing, or a related field