Customer Service Operations Manager

2 days ago


Pasig, National Capital Region, Philippines MCI Military Recruitment Full time
Job Overview

MCI Military Recruitment is seeking an experienced Customer Service Operations Manager to lead a team of customer service representatives. The ideal candidate will have a strong background in call center operations management and excellent communication skills.

The Customer Service Operations Manager will be responsible for ensuring call quality from start to finish, pro-actively seeking ways to improve internal processes and sales results program-wide.

This role requires a high level of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must.



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