Customer Service Manager

6 days ago


Pasig, National Capital Region, Philippines MCI Full time

We are seeking an experienced Call Center Supervisor to join our team As a Customer Service Supervisor I, you will be responsible for coaching and developing a team of inbound customer service agents, ensuring high-quality interactions with our clients. The ideal candidate will have excellent communication and interpersonal skills, be highly organized, and possess a strong work ethic.

Key Responsibilities:
  • Team Coaching: Provide regular coaching and feedback to team members, identifying areas for improvement and implementing strategies to enhance performance.
  • Process Improvement: Analyze and improve processes to increase efficiency, productivity, and customer satisfaction.
  • Talent Development: Develop and implement training programs to enhance team member skills and knowledge.
  • Quality Assurance: Monitor and analyze quality metrics, making recommendations for improvement.

As a valued member of our team, you will contribute to driving business results, improving customer satisfaction, and enhancing the overall quality of our services.



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