Customer Service Assistant

1 week ago


Pasig, National Capital Region, Philippines Hunter's Hub Inc. Full time
Job Qualifications:

• Bachelor's Degree in Business Administration or any field.

• With at least one (1) year experience in Customer Service.

• Knowledgeable in Customer Relationship Management (CRM) system

• Proficient in MS Word and MS Excel

Duties and Responsibilities:

• Responsible for directly interacting with customers by efficiently answering post sales inquiries , complaints , resolving issues , processing orders , maintaining customer records and ensuring a positive experience through effective communication and problem solving skills.

• Build and maintain a solid relationship with customers by ensuring that their needs and concerns are addressed promptly and professionally by providing exceptional services and support.

• Promote and upsell products and services based on customer's needs

• Provides support to all internal and external clients

• Escalate complex or unresolved problems to appropriate business units when necessary

• Achieve agreed upon sales quota /target

• Monitors customer satisfaction level

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