Medical Records Retrieval Coordinator

1 day ago

Angeles City, Central Luzon, Philippines beBeeIntake Full time $50,000 - $75,000
Legal Intake Specialist Role

This is a pivotal position in the medical records retrieval process where you will play a key role. Your attention to detail and quality of work directly impact the speed and accuracy of medical record retrieval for law firm clients.

Key Responsibilities:
  • Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
  • Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
  • Accurately input all identified providers into the admin application.
  • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
  • Prepare accurate base forms before generating submission packets.
  • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  • Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Identify and escalate special provider requirements to the assigned Client Success Manager (CSM).
  • Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
Requirements:
  • Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Exceptional attention to detail; even small mistakes can cause delays of several months.
  • Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Strong verbal and written communication skills, with a proactive problem-solving mindset.

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