Medical Records Retrieval Coordinator
2 days ago
This role plays a pivotal part in the healthcare medical records retrieval process. The ideal candidate will be responsible for ensuring every request is accurate, complete, and optimized for downstream success.
Key Responsibilities:- Provider Research & Identification: Identify all relevant healthcare providers involved in a client's treatment beyond the main facility listed by the law firm.
- Request Creation & Quality Control: Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions. Prepare accurate base forms before generating submission packets, and conduct comprehensive quality assurance checks on each ROI packet.
- Request Assignment: Assign requests to the appropriate records team members based on workload balance and utilization metrics.
- Handling Special Cases: Identify and escalate special provider requirements to the assigned Client Success Manager, and resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
- Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
- Attention to Detail: Exceptional accuracy is required, as small mistakes can cause delays of several months.
- Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
- Communication: Strong verbal and written communication skills are essential, along with a proactive problem-solving mindset.
This position offers a unique opportunity to work in a dynamic environment and make a significant impact on the healthcare industry. If you have a passion for detail, excellent communication skills, and experience working with medical records, we encourage you to apply.
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