Medical Records Retrieval Coordinator

2 days ago

Mandaue City, Central Visayas, Philippines beBeeIntake Full time ₱3,600 - ₱4,489
Legal Intake Specialist

The primary function of a Legal Intake Specialist is to initiate the process of healthcare medical records retrieval.

This role plays a pivotal part in ensuring that all necessary information is collected and processed accurately.

  • Key Responsibilities:
  • Provider Research & Identification: Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm. This includes researching and locating billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach. Accurately input all identified providers into the admin application.
  • Request Creation & Quality Control: Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions (noting that 90% require adjustments). Prepare accurate base forms before generating submission packets. Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  • Request Assignment: Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Handling Special Cases: Identify and escalate special provider requirements (e.g., unique forms or protocols) to the assigned Client Success Manager (CSM). Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
Requirements:
  • Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Attention to Detail: Exceptional accuracy; even small mistakes can cause delays of several months.
  • Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills, with a proactive problem-solving mindset.

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