Healthcare Record Retrieval Expert
1 day ago
The Document Retrieval Specialist plays a pivotal role in the healthcare medical records retrieval process. This position ensures all requests are complete, accurate, and prepared for downstream processing.
Key Responsibilities:
- Provider Research & Identification:
- Determine relevant healthcare providers associated with a client's treatment.
- Locate billing providers and related entities using various tools and direct provider calls.
- Review and correct incoming Release of Information (ROI) forms.
- Create accurate base forms before assembling final submission packets.
- Conduct thorough quality assurance checks for each ROI packet.
- Assign requests to appropriate records team members based on workload and utilization metrics.
- Identify and escalate provider-specific requirements to the Client Success Manager (CSM).
Requirements:
- Experience: Prior experience requesting health records from providers on behalf of healthcare companies or law firms.
- Attention to Detail: Extreme accuracy is essential; errors can cause delays in retrieval.
- Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
- Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.
As a key member of the team, you will be responsible for coordinating document retrieval activities, ensuring seamless integration with our operations.
To excel in this role, you should possess excellent organizational skills, attention to detail, and strong analytical thinking capabilities.
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