Enterprise Transformation Specialist
13 hours ago
As a key member of our team, you will play a pivotal role in driving enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement.
- Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics.
- Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions.
- Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI.
- Drive organizational maturity in digital transformation, citizen development, and AI literacy.
We are looking for a highly experienced professional with the following qualifications:
- Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred).
- Six Sigma Black Belt certification (mandatory).
- 12+ years of experience in BPO / KPO / Shared Services, with proven ownership of large-scale transformation projects.
- 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance.
We are a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.
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