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10 hours ago
Senior Business Insight Managers play a crucial role in driving business growth and improvement through data-driven insights and strategic decision-making.
Key Responsibilities- Lead enterprise transformation programs to improve cost reduction, process efficiency, and quality across global operations.
- Align transformation initiatives with strategic objectives, focusing on productivity, utilization, SLA adherence, and CX metrics.
- Identify and lead use cases for machine learning, AI, NLP, predictive analytics, and automation across key functions.
- Partner with internal data science, product, and engineering teams to develop AI/ML solutions, proofs-of-concept, and production-grade deployments.
- Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI.
- Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation.
- Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred).
- Six Sigma Black Belt certification mandatory.
- 12+ years of experience in BPO/KPO/Shared Services, with proven ownership of large-scale transformation projects.
- 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance.
- Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms.
- Strategic thinker with bias for action and problem-solving mindset.
- Strong leadership presence with ability to influence C-level stakeholders.
- Excellent communication and storytelling skills, especially in presenting data-backed recommendations.
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