Front Office Team Lead
6 days ago
Job Description
Company Overview: At Marivent Hotels and Resorts Inc., we pride ourselves on providing exceptional hospitality experiences for our guests.
Job Summary: We are seeking a skilled and experienced Front Office Coordinator to join our team. This role will be responsible for ensuring seamless guest check-ins, check-outs, and reservations, as well as providing information about hotel services and local attractions.
Key Responsibilities:
- Greet guests upon arrival and ensure a warm welcome.
- Handle guest inquiries, requests, and complaints professionally and promptly.
- Provide information about hotel services, amenities, and local attractions.
- Supervise and support front desk staff in daily operations.
- Ensure smooth coordination between the front office and other departments.
- Maintain accurate records of guest information, room availability, and billing.
Requirements:
- Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
- Minimum of 2-3 years of experience in front office or guest services in the hospitality industry.
- Strong knowledge of hotel management software.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work in a fast-paced environment and handle stressful situations professionally.
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