Front Office Team Lead

6 days ago


Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

Job Description

Company Overview: At Marivent Hotels and Resorts Inc., we pride ourselves on providing exceptional hospitality experiences for our guests.

Job Summary: We are seeking a skilled and experienced Front Office Coordinator to join our team. This role will be responsible for ensuring seamless guest check-ins, check-outs, and reservations, as well as providing information about hotel services and local attractions.

Key Responsibilities:

  • Greet guests upon arrival and ensure a warm welcome.
  • Handle guest inquiries, requests, and complaints professionally and promptly.
  • Provide information about hotel services, amenities, and local attractions.
  • Supervise and support front desk staff in daily operations.
  • Ensure smooth coordination between the front office and other departments.
  • Maintain accurate records of guest information, room availability, and billing.

Requirements:

  • Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
  • Minimum of 2-3 years of experience in front office or guest services in the hospitality industry.
  • Strong knowledge of hotel management software.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced environment and handle stressful situations professionally.


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