Front Office Coordinator

3 weeks ago

Quezon City, National Capital Region, Philippines A Hotels and Resorts International Full time
Duties And Responsibilities
  • Greet guests upon arrival and ensure a warm, professional welcome.
  • Handle guest check-ins, check-outs, and reservations efficiently.
  • Address guest inquiries, requests, and complaints professionally and promptly.
  • Provide information about hotel services, amenities, and local attractions.
  • Supervise and support front desk staff in daily operations.
  • Ensure smooth coordination between the front office and other departments.
  • Maintain accurate records of guest information, room availability, and billing.
  • Process payments, invoices, and handle cash/credit transactions securely.
  • Assist in training new front desk employees on hospitality standards and procedures.
  • Schedule and manage front office staff to ensure adequate coverage.
  • Monitor employee performance and provide feedback to enhance service quality.
  • Manage room reservations, cancellations, and modifications.
  • Coordinate with housekeeping and maintenance teams to ensure room readiness.
  • Prepare daily reports on occupancy, revenue, and guest feedback.
  • Maintain front office supplies and ensure all equipment is functioning properly.
  • Ensure compliance with hotel policies, safety procedures, and guest privacy regulations.
  • Handle emergency situations, including security incidents and medical emergencies, by following hotel protocols.

Qualifications, Skills And Experience
  • Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
  • Minimum of 2-3 years of experience in front office or guest services in the hospitality industry.
  • Strong knowledge of hotel management software (e.g., Opera, PMS, or similar).
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced environment and handle stressful situations professionally.
  • Flexibility to work various shifts, including weekends and holidays.
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