Front Office Manager

5 days ago


Quezon City, National Capital Region, Philippines ALINO HOTEL Full time

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job DescriptionGovernment Mandated Benefits

13th Month Pay

Description
  • Ensures the overall efficiency in the daily supervision of the various operations of the Front Office including the handling of enquiries and documentation of transactions.
  • Plans and executes control departmental budget.
  • Maintains detailed knowledge of the hotel's services and hours of operation.
  • Operate all aspects of the Hotel Management System, including Property Management software (PMS) maintenance, report generation and analysis, and simple configuration changes.
  • Maintains a thorough knowledge of the room rates, types of rooms, corporate rates, package plans, and hotel facilities.
  • Respond to guest inquiries regarding rates and availability. Assists in answering inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel direction.
  • Prepare revenue and occupancy forecasting.
  • Ensure implementation of all hotel policies and house rules.
  • Wear the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Perform other duties as requested by management.
Requirements
  • Degree in Hospitality
  • Communication Skills
  • Interpersonal Skills
  • Customer Service
Working Location

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