Technical Customer Experience Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomer Full time $45,000 - $60,000

About the Role

  • At Boldr, we are dedicated to delivering world-class client experiences and creating access to dignified, meaningful work in communities around the world.

Our Technical Support Advocate will provide hands-on technical troubleshooting, feature explanations, and best practice guidance for our product.

This role involves supporting customers, partners, and colleagues in a fast-paced environment, maintaining professionalism, understanding our services, and ensuring high client satisfaction.

Key Responsibilities:

  • Provide technical support via phone, email, and chat.
  • Respond promptly to customer inquiries in accordance with SLAs.
  • Diagnose and resolve technical issues efficiently.
  • Escalate complex issues when necessary.
  • Stay updated with evolving technologies and adapt to process changes.
  • Participate in training to enhance skills and knowledge.
  • Share knowledge with the team and assist in training new members.
  • Deepen understanding of client products and services.
  • Ensure customer satisfaction through prompt responses.
  • Support team collaboration and take on additional responsibilities as needed.

Requirements:

  • Candidate must have at least 3+ years of technical support experience, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences and exceeding expectations.
  • The ability to thrive in a dynamic environment.
  • Metrics-driven with experience handling high volumes of interactions.
  • Strong conflict resolution skills and even temperament.
  • Effective written communication skills, conveying tone appropriately.
  • Creative problem-solving abilities.
  • Excellent judgment and empathy.
  • A proactive attitude with minimal supervision.

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