Customer Service Technical Support Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Overview

We are seeking skilled technical support specialists to provide tailored solutions to clients across various industries.

In this role, you will be responsible for delivering top-notch customer service and technical assistance to resolve issues related to hardware, software, and connectivity.

The ideal candidate should possess strong communication skills, a patient demeanor, and the ability to troubleshoot complex problems.

A strong command of the English language, both written and spoken, is required.

Candidates must have prior experience working in a call center environment and reside within a reasonable distance from our office location.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
Requirements:
  • Bachelor's degree or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals.

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