Customer Experience Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerCare Full time ₱600,000 - ₱1,200,000
Job Opportunity

We are seeking a skilled professional to fill the role of Customer Care Process Associate.

Key Responsibilities
  • To provide exceptional customer service by digitally resolving issues in a timely and professional manner.
Required Skills
  • Strong communication and interpersonal skills, with proficiency in English and Vietnamese.
  • At least 3 years of experience in an international contact center environment.
  • Excellent technical knowledge and troubleshooting skills, with expertise in Microsoft Office tools.
  • Ability to effectively communicate, listen, and comprehend complex information.
  • Stellar customer service skills, with the ability to de-escalate conflicts and build strong relationships.
  • Superior problem-solving skills, with the ability to work independently and objectively.
  • Dedication to delivering exceptional customer experiences.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple interactions.
  • Sound decision-making skills, with the ability to adapt to changing circumstances.
Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industry: IT Services

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