Customer Experience Representative

12 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerExperience Full time ₱100,000 - ₱120,000
Job Description

We are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through inbound calls, emails, and chats.

Your primary goal will be to resolve customer inquiries, troubleshoot basic technical issues, and upsell/cross-sell products and services. You will be required to work in a fast-paced environment, multitasking, staying focused, and self-managing your time effectively.

Key Responsibilities:
  • Handle inbound calls and make outbound sales inquiries using state-of-the-art contact center technology.
  • Be a highly trained expert on products, technology, and business processes, working on behalf of recognizable brands.
  • Interact with customers to resolve support issues, sell new products and services, and ensure best-in-class customer experience.
  • Listen to and resolve customer issues, utilizing systems and technology to complete account management tasks.
  • Recognize sales opportunities and apply sales skills to upgrade customers.
  • Explain and position products and processes when interacting with customers.
  • Escalate customer dissatisfaction appropriately, aiming for first call resolution through problem-solving and effective call handling.

You will also be expected to adhere to our company's values and principles, which include delivering exceptional customer experiences, promoting employee engagement, and fostering a culture of innovation and growth.

Required Skills and Qualifications
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • Ability to type swiftly and accurately (20+ words per minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Ability to evaluate, troubleshoot, and follow up on customer issues.
  • Aptitude for conflict resolution, problem solving, and negotiation.
  • Customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and ability to build relationships with team and customers.

In return for your hard work and dedication, we offer a competitive compensation package and comprehensive benefits. We are an equal opportunity employer and welcome applications from diverse candidates who share our commitment to excellence and customer satisfaction.

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