Exceptional Customer Experience Manager

24 hours ago

San Fernando, Central Luzon, Philippines beBeeLeadership Full time ₱30,000 - ₱50,000

**Customer Service Excellence Leader


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Are you a skilled leader with experience in customer service? We're looking for someone who can motivate and mentor our teams to deliver exceptional service for e-commerce brands. Here's what you'll be doing:

  • Leading and monitoring the performance of agents to ensure KPIs are consistently met or exceeded.
  • Conducting regular coaching sessions and offering personalized guidance to help team members succeed.
  • Evaluating performance bi-annually and recommending opportunities for growth, promotions, or recognition.
  • Promoting a positive, supportive, and high-performance culture.
What You'll Bring To The Table
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.

Benefits:

  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus

Schedule:

Full-time, Monday to Friday | US PST Time Zone

Technical Requirements:

  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

Be the leader your team will look up to. Help us redefine customer service excellence.

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